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How Delta Wines improves security awareness with gaming

We talked to Marcel Versluis, IT manager at Delta Wines, about how they train security awareness with Guardey. He told us all about the spear phishing simulation we arranged before starting training, how he introduced Guardey to the employees, and how the implementation process went.

Marcel, can you tell us a bit about Delta Wines and your role?

Delta Wines is a wholesaler of wine. We import wine from all over the world and distribute that throughout The Netherlands. We work with about 120 people in Waddinxveen, about 85 of them in the office. As the IT manager, I’m also responsible for cyber security.

Why did Delta Wines start using Guardey?

We used to regularly get calls from insurance companies, informing us about the importance of training our employees. They also emphasized that the NIS2 directive is coming up and that strict cyber security laws will soon be in place because of that.

I understand that the weakest link in the cyber security of an organization is always the human. You can buy as much software as you want, but if your people are not aware of cyber threats, then it’s all for nothing. One wrong mouse click can be enough to get into big trouble.

However, I was never able to find a good security awareness training solution. A lot of other solutions offer training that no employee is ever going to do. Boring e-learning, a lot of reading, it’s just not going to work.

What I liked about Guardey is how it’s built on gamification principles. Users get weekly challenges that take no more than five minutes to complete. And the explanations are easy to read and digest.

Can you tell me a bit about the phishing simulation we did before you introduced Guardey?

Together with the Guardey team, we came up with an email centered around a Christmas gift voucher. We’ve sent these vouchers in the past, which made it very believable for our employees. I was very curious about how employees would react. Because even though a lot of employees tell me they may not fall for phishing, doesn’t mean they won’t or haven’t.

It turns out that quite a few employees clicked the phishing link and even entered personal data. This made it even more clear that we had to start training security awareness.

How did you introduce Guardey to the company?

I introduced Guardey during a quarterly meeting where the entire company got together. First, I shared the results of the phishing simulation. A lot of people were shocked about how many people had clicked or even entered data. That was a great way to show that they were more vulnerable than they may have thought.

How are the reactions from the employees so far?

We’re getting a lot of positive feedback. A lot of employees immediately start playing the new weekly challenge once they receive the email that it’s ready. Some of them are seriously disappointed when they get a question wrong. It has started multiple internal discussions about security, which is great.

I’m also noticing that more people are reporting suspicious emails. And that’s exactly the mindset we’re looking for.

There is a small number of employees that haven’t played Guardey yet. However, I try to tell them that Guardey isn’t only useful for work. You also face cyber threats in your private life. I’m confident that over time, everybody will start playing.

How did the implementation process go?

This was very smooth for us. Often, when starting with new software, you need a lot of consultancy hours to get it implemented and configured correctly. But Guardey is very accessible. All I needed to do was send over the email addresses of our employees and the Guardey team simply set up the accounts. There were a few small hiccups, but those were easy to fix.

There hasn’t been anybody within our company who has asked me how Guardey works. The onboarding process in the product itself is very smooth and easy to follow.

How did Delta Wines make it happen?

Here’s what Delta Wines did to successfully introduce security awareness training within their company.

Spear phishing simulation

By first doing a well-thought-out spear phishing simulation, it was easier to convince Delta Wines employees to start training security awareness.

Offer weekly training via Guardey

By playing Guardey’s security awareness game, employees learn about cyber security in 3-minute challenges. Over time, this drives lasting behavior change.

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Frequently Asked Questions

What is gamification?

Gamification is adding game elements into non-game environments, such as security awareness training, to increase participation and foster active learning.

What are the benefits of gamification in security awareness training?

Traditional security awareness training can often be dry and boring. With gamification, the complex subject matter is transformed into an engaging and memorable experience.

By integrating game elements such as challenges, quizzes and rewards, it incentivizes users to actively learn. This makes the training more enjoyable and fosters a sense of competition and achievement. This combination drives better retention and application of cyber security knowledge.

Why is it important to train security awareness on a weekly basis?

Research shows that up to 90% of the learnings from yearly or even quarterly training are forgotten within a few weeks. Guardey was built to keep its users aware of cyber threats 365 days a year. The game comes with short, weekly challenges that slowly builds up the user’s knowledge and eventually drives lasting behavior change.

Which topics are covered in Guardey’s security awareness game?

Guardey covers a wide array of topics to train users about all currently relevant cyber threats, put together in collaboration with ethical hackers and educationalists. The topics covered include phishing, remote work, password security, CEO fraud, ransomware, smishing, and much more.

How much time do the weekly challenges take?

Every challenge takes up to three minutes to complete.

Can I use Guardey to comply with the ISO27001, NIS2, and GDPR security awareness policies?

Yes. ISO27001, NIS2, and GDPR all require that all employees receive appropriate security awareness training. Guardey is always up-to-date with the latest cyber threats, policies, and procedures.

Is security awareness training important for all employees, or just specific roles?

Cybersecurity awareness training is crucial for all employees, not just specific roles. Every staff member can potentially be a target or an unwitting entry point for cyber attacks. Training helps create a security-focused culture and minimizes risks for the entire organization.

While certain roles may require specialized training, a foundational level of training should be accessible to everyone.

In which languages is Guardey available?

Guardey is available in English, Dutch, Italian, French, Spanish, German, Polish, Swedish and Danish.

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