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How Probedrijven measurably lowers cyber risks with Guardey

We talked to Rolf Kapitein, head of automation at Probedrijven, about how they improve security awareness with Guardey. He told us why Guardey is crucial for compliance with information security directives, how the gamification motivates employees to learn, and how he uses the monthly progress reports to put security awareness on the board meeting agenda.

Rolf, can you tell us a bit about Probedrijven?

Probedrijven is a social and sustainable company with the goal of making work accessible to all. We create opportunities for people to learn a craft of get work experience. We do this for 3 municipalities in Kop van Noord-Holland. Currently, we have about 700 employees — 80 of them in the office.

Why is security awareness training important for Probedrijven?

We have taken a lot of measures to keep our data as safe as possible. Spam filters, phishing filters, two-factor authentication, you name it. We also did a phishing test earlier, which showed us that about 10% of our employees clicked the phishing link and some of them even filled in personal data. We’re usually able to filter a lot of these phishing mails, but a small percentage of the phishing still makes it through, which puts us at risk.

We presented the results of the phishing test to the company to improve the awareness of cyber risks. But we only did that presentation once. And people who joined the company later on didn’t get to see it. Besides that, how much of what is said during a one-time presentation still sticks with you a few months later? We want our employees to constantly be aware of cyber threats.

That’s why we started to look for an accessible solution to improve security awareness and cyber risk recognition. And that’s how we found Guardey.

Why did you decide to choose Guardey over other solutions?

We were looking for a solution that offers recurring and measurable training. That’s a hard requirement for us. We work for the local municipality, and in the Netherlands, all government bodies need to comply with the national BIO information security standard. The BIO standard requires you to actively train your employees on security awareness.

We didn’t want a security awareness training solution that felt like an obligation or was too time-consuming. We understand that our employees are busy. With Guardey, people can decide when they want to learn. And it only takes them a few minutes of their time.

How are the employees reacting to playing Guardey?

People are enjoying the gamification elements of Guardey. When you start the game, you have to start your own fictional organization. By doing challenges, you can earn money for that organization and rise on the company leaderboard. Many of us are curious about who is who and it sparks up conversation. People are learning new things about cyber security, I’ve often heard “I didn’t know that” over the past few months. Many colleagues are even playing the bonus challenges, just to beat their colleagues on the leaderboard.

I’m also playing Guardey myself, and I’ve had plenty of questions that took me a while to answer. So it’s valuable practice for anybody, whether you’re experienced in this field or not.

How are you monitoring and measuring learning progress?

Every month, we get a report on the learning progress of all users. Here, you can see how the users are performing compared to a global average, what the participation rate is, and so on. We see that we’re currently performing close to average, so that’s very reassuring. Not only for me but also for the board. The monthly Guardey report has even become a part of the monthly board meeting agenda.

Why Guardey is the right fit for Probedrijven

Probedrijven wanted to improve the awareness of cyber risks among their employees. Here’s why they chose Guardey as their security awareness training solution.

Gamification

Probedrijven was looking for a solution that intrinsically motivates employees to learn. Guardey adds an element of friendly competition that makes security awareness training more engaging.

Recurring training

With Guardey, employees get 3-minute challenges every week. You can also choose a cadence of bi-weekly or monthly challenges. Over time, this drives lasting behavior change for Probedrijven.

Reporting

To comply with information security directives, you need to be able to prove participation and learning progress. Guardey’s reports have become a part of Probedrijven’s monthly board meeting, providing them with insights on how to further improve the security awareness of their employees.

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Frequently Asked Questions

What is gamification?

Gamification is adding game elements into non-game environments, such as security awareness training, to increase participation and foster active learning.

What are the benefits of gamification in security awareness training?

Traditional security awareness training can often be dry and boring. With gamification, the complex subject matter is transformed into an engaging and memorable experience.

By integrating game elements such as challenges, quizzes and rewards, it incentivizes users to actively learn. This makes the training more enjoyable and fosters a sense of competition and achievement. This combination drives better retention and application of cyber security knowledge.

Why is it important to train security awareness on a weekly basis?

Research shows that up to 90% of the learnings from yearly or even quarterly training are forgotten within a few weeks. Guardey was built to keep its users aware of cyber threats 365 days a year. The game comes with short, weekly challenges that slowly builds up the user’s knowledge and eventually drives lasting behavior change.

Which topics are covered in Guardey’s security awareness game?

Guardey covers a wide array of topics to train users about all currently relevant cyber threats, put together in collaboration with ethical hackers and educationalists. The topics covered include phishing, remote work, password security, CEO fraud, ransomware, smishing, and much more.

How much time do the weekly challenges take?

Every challenge takes up to three minutes to complete.

Can I use Guardey to comply with the ISO27001, NIS2, and GDPR security awareness policies?

Yes. ISO27001, NIS2, and GDPR all require that all employees receive appropriate security awareness training. Guardey is always up-to-date with the latest cyber threats, policies, and procedures.

Is security awareness training important for all employees, or just specific roles?

Cybersecurity awareness training is crucial for all employees, not just specific roles. Every staff member can potentially be a target or an unwitting entry point for cyber attacks. Training helps create a security-focused culture and minimizes risks for the entire organization.

While certain roles may require specialized training, a foundational level of training should be accessible to everyone.

In which languages is Guardey available?

Guardey is available in English, Dutch, Italian, French, Spanish, German, Polish, Swedish and Danish.

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