What is SoSafe? Features, pricing, reviews and alternatives (2026)

In brief: SoSafe is a German security awareness and human risk management platform, founded in 2018 in Cologne and now one of the largest European vendors in the category. Its core is the Human Risk OS: gamified micro-learning, phishing simulations across email and other channels, behaviour “sensors” that score risk per employee, and Sofie, an AI assistant inside Microsoft Teams and Slack. Licences are per user per year, in packages from Essential to Ultimate. Reviewers on G2 (4.5 from 800+ reviews) praise the engaging content and the EU data hosting; the criticism is mostly about cost once you add Sofie and the behaviour sensors, and about admin effort for smaller teams. Below: what SoSafe does, what it costs, what users say, and when an alternative such as Guardey is the better fit.

What SoSafe does

SoSafe started as a phishing simulation and e-learning platform and repositioned itself in 2024 around “human risk management” with the launch of the Human Risk OS. In practice the platform has five parts:

• Micro-learning. Short, gamified modules on phishing, passwords, social engineering, data protection and compliance topics, available in a large number of languages and localized for the German, Dutch, French and other European markets.
• Phishing simulations. Automated campaigns with localized templates, including SMS, QR-code and voice scenarios in the higher tiers, with a “teachable moment” page after a click.
• Human Behavior Sensors. Signals from simulations, reporting behaviour, training completion and connected tools, combined into a risk score per employee and per team.
• Interventions Hub. Rules that trigger training or nudges based on those scores, inside SoSafe or in connected tools.
• Sofie. An AI assistant in Teams and Slack that answers employees’ security questions (“is this email safe?”), pushes threat alerts and gives admins first-line compliance support.

Data is processed in the EU, which is a common reason German and Dutch organizations shortlist SoSafe over US vendors.

SoSafe pricing

SoSafe licenses its platform per user per year. Listings and reviews describe packages (Essential, Professional, Premium and, per some sources, Ultimate), with Sofie, the behaviour sensors and multichannel simulations in the higher packages. Cost analyses in reviews note that these add-ons can materially increase the recurring price. For enterprise deals, multi-year contracts are common.

How that compares: Guardey keeps its pricing model simple, with every feature included and no add-ons. You get a quote within a day, and you can try the platform with your own team for 14 days without a sales call first.

What users say about SoSafe

Across G2, Gartner Peer Insights and Capterra, the pattern is consistent:

• Praise: content that employees find engaging, good localization for European languages, EU data hosting, a modern interface and responsive support.
• Criticism: price, particularly once Sofie and the Human Risk OS features are added; a platform that takes time to configure for smaller teams; reporting that some admins find less flexible than expected; and the familiar complaint across all simulation-heavy platforms that employees start recognising “the SoSafe emails”.

Scores at the time of writing: G2 4.5 (804 reviews), Gartner Peer Insights 4.5 (29 ratings), Capterra 4.9 (8 reviews). Check the current numbers on Gartner and G2 before deciding.

Where SoSafe is strong

• Large, multilingual European organizations that want simulations beyond email and a risk score per employee.
• Companies that value an AI assistant in Teams or Slack for employee questions.
• Organizations with a security team that can configure interventions and read the dashboards.

Where SoSafe falls short

• Cost. Add-ons such as Sofie and the behaviour sensors raise the recurring price, and contracts are enterprise-style. For SMEs the total is often higher than expected.
• Admin effort. The Human Risk OS is powerful, but someone has to run it. Lean IT teams tend to use a fraction of it.
• Training rhythm. Modules are assigned in campaigns; engagement depends on how well the admin plans them. Platforms built around a fixed weekly habit need less planning to get the same completion.

SoSafe alternatives

For a full comparison of eight platforms, see the best security awareness training software; for the German market specifically, our NIS2 in Germany guide explains what evidence the BSI expects from training.

SoSafe vs Guardey: the short version

Both are European, both host data in the EU, both include phishing simulations and both produce the reports NIS2 and ISO 27001 auditors ask for. The difference is the model. SoSafe is a human risk management platform that rewards organizations with the capacity to configure and analyse it. Guardey is built around one habit: every employee does a three-minute gamified challenge every week, competes with colleagues, and the admin sees who is improving, without planning campaigns. If you have a security team and want risk scores, SoSafe is a strong choice. If you want the highest completion rate for the least admin time, try Guardey.

Frequently asked questions

What is SoSafe used for?

Security awareness training, phishing simulations and human risk management: measuring and reducing the chance that employees cause a security incident.

Is SoSafe a German company?

Yes. SoSafe was founded in Cologne and serves mainly European customers, with data processed in the EU.

How much does SoSafe cost?

SoSafe licenses per user per year, in packages. Add-ons such as Sofie and the behaviour sensors move you to a higher package. Ask SoSafe for a quote for your number of users.

What is Sofie?

SoSafe’s AI assistant, installed in Microsoft Teams or Slack, that answers employees’ security questions, sends threat alerts and supports admins with first-line compliance questions.

What is the best alternative to SoSafe?

For most SMEs and mid-sized organizations, Guardey: a simple pricing model, a 14-day free trial, weekly three-minute training, simulations included and no admin overhead. For large enterprises with a security team, Hoxhunt or KnowBe4 are the usual alternatives.