Support Agent (Dutch Required)

Hi, we’re Guardey

Guardey is an innovative SaaS platform for security awareness training that transforms the traditional, often boring learning experience into an engaging and effective process. Using gamification, we make learning about cybersecurity fun and effective. Our mission is to help organizations create a strong culture of cybersecurity without sacrificing productivity or job satisfaction.In a world where cyber threats are becoming increasingly sophisticated, Guardey offers industry-specific, brief challenges that fit easily into daily routines. Our training courses focus not only on compliance, but also on encouraging active engagement and lasting behavior change among employees. Where many of our competitors focus on long, passive training sessions, Guardey uses interactive scenarios and game elements to playfully encourage employees to continuously learn. As a result, we have been called the “Duolingo” of security awareness.

Your Role

As a Support Agent, you’ll be the go-to person for Guardey users—answering questions, solving issues, and helping ensure a seamless user experience. You’ll play an essential role in shaping how customers experience our product.

What will you do?

• Be the first line of support: You’ll answer support tickets and emails from our users, ensuring every interaction is smooth, helpful, and friendly.
• Solve problems with a smile: You’ll diagnose technical and product-related issues, offer solutions, and follow up to ensure full resolution.
• Improve our support systems: You’ll work with your team to optimize support processes and proactively suggest improvements.
• Keep things organized: You’ll log and manage incoming requests in our support systems, keeping our backlog clean and actionable.
• Be the voice of the user: You’ll collect feedback, spot recurring issues, and share insights with the product and development teams to help make Guardey even better.

What do you bring?

• Fluency in Dutch (absolute requirement) and good command of English.
• At least 2 years of experience in a support or customer service role.
• Strong communication skills with a focus on clarity, empathy, and problem-solving.
• Affinity with technology and SaaS platforms—you don’t have to be a developer, but you love working with software.
• Ability to multitask and stay organized in a dynamic environment.
• A proactive mindset and team spirit.

What do we offer?

• A competitive salary depending on your experience and expertise.
• Unlimited vacation days.
• The opportunity to work fully remotely or in a hybrid setup from our Rijswijk office.
• A personal development budget and a fast-growing environment that supports your growth.
• An informal, people-first culture where your voice is heard and your work matters.
• Fun team events and a focus on workplace happiness.