Customer Success Manager

Hi, we’re Guardey

Guardey is an innovative SaaS platform for security awareness training that transforms the traditional, often boring learning experience into an engaging and effective process. Using gamification, we make learning about cybersecurity fun and effective. Our mission is to help organizations create a strong culture of cybersecurity without sacrificing productivity or job satisfaction.In a world where cyber threats are becoming increasingly sophisticated, Guardey offers industry-specific, brief challenges that fit easily into daily routines. Our training courses focus not only on compliance, but also on encouraging active engagement and lasting behavior change among employees. Where many of our competitors focus on long, passive training sessions, Guardey uses interactive scenarios and game elements to playfully encourage employees to continuously learn. As a result, we have been called the “Duolingo” of security awareness.

Your Role

As Customer Success Manager, you will play a critical role in Guardey’s commercial success by maximizing customer satisfaction and strengthening customer relationships, directly contributing to our revenue growth and Guardey’s success as a company.

What will you do?

• Support and strengthen our Customer Success practice: As part of our growing Customer Success team, you’ll help implement and improve scalable processes that ensure customers get real value from Guardey. You’ll work closely with your team and the department manager to build a best-in-class customer experience.
• Guide customers to success: You’ll help customers make the most of our platform by understanding their goals, proactively supporting them, and translating their needs into actionable solutions. Your role is key in making every customer journey smooth and impactful.
• Continuously improve how we work: You’ll collaborate with colleagues across teams to enhance customer-facing processes. From onboarding to ongoing support, you’ll help create a proactive, not reactive, experience.
• Be a trusted partner for our customers: You’ll build and maintain strong relationships with your portfolio of customers. By staying close to their evolving needs, you’ll help deliver long-term value and satisfaction.
• Stay connected and create growth: Through regular check-ins and data-driven insights, you’ll identify opportunities for customers to deepen their use of Guardey—supporting both their success and our mutual growth.
• Add strategic value: As you grow into the role, you’ll become a knowledgeable sparring partner for customers—helping them see what’s possible and introducing them to new features and services that drive outcomes.

What do you bring?

• Minimum 3 years’ experience in a similar Customer Success Manager role, preferably in the SaaS sector.
• Strong communication skills and the ability to build effective relationships with customers.
• Self-starter with strategic insight and a hands-on mentality.
• Affinity with cybersecurity, security awareness or behavior/culture change is a plus.
• Excellent command of the Dutch and English languages.

What do we offer?

• A competitive salary depending on your experience and expertise.
• Unlimited vacation days.
• The opportunity to be part of a fast-growing start-up scale-up, where your ideas and input genuinely shape how we work and grow the Customer Success team.
• Hybrid working with the opportunity to work partly from home.
• Personal development and growth are key in an informal, innovative work atmosphere.
• A fast MacBook, which you can also use privately.
• Telephone allowance.
• A close team with short lines, where your ideas and contributions really make a difference.

Ready to take Guardey to the next level?